Monday, August 17, 2009

Shipping Costs & Delivery Time: Chocolate in the Summer

Dear customers,

We are thrilled that you love Dutch Moon Cookies! Unfortunately, storage and shipping of chocolate in warm weather is very complicated and expensive, so we have to raise our shipping rates during the summer to offset these costs. When chocolate goes above 72 degrees (22 Celsius) it is likely to melt, and also to bloom. The chocolate is still delicious and completely safe to eat, but does not look as nice. Also, Dutch Moon Cookies tend to stick together when they melt. (But if you follow the theory that cookies stuck to other cookies have no calories, perhaps this is a good thing!) Blooming is what happens to chocolate when sugar crystals on the surface react to humidity, giving the chocolate a cloudy look. This is most noticeable on our dark chocolate Dutch Moon Cookies. To prevent melting and bloom in warm weather, we need to ship Dutch Moon Cookies overnight, and with a cold pack, so this makes shipping more expensive, as the package is heavier and needs to be delivered quicker. Therefore, there is a flat rate of $25 for all shipments, up to 16 boxes.

Additionally, due to our strong commitment to quality control and safety, we also have more complex storage systems in the summer months. Therefore, your cookies may need to ship from another location and therefore may arrive to you later. We apologize for this inconvenience.

If you wish to order cookies while the weather is still above 72 degrees, in New York or your area, we recommend that you contact us first to let us know where you live, what type of boxes you wish to order, and how soon you need them: info-at-dutchmooncookies.com (replace -at- with @).

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